Efficient
Management
A New View Point
with Fresh Perspective
Using the Expertise of Consultants --The use of restaurant consultants
is now accepted in our Industry to spur the growth of management efficiency
for six reasons. Consultants can see the forest for the trees, they
can objectively oversee a project, they provide unbiased answers to
sticky questions, they have the time and patience to work problems
through, they are able to provide a new view point with fresh perspective
and one can act as an arbitrator between differing parties.
GEC offers
help in planning, development and implementation of many restaurant
services. These may include aiding management in staffing and training
their work force using the six principles of employee development.
In summary, the consultant can do many things and GEC is expert at
developing management potential.
Managers must Exploit the Service Standards – Experience shows
that good service begins when managers having the ability to hire good
potential employees, have effective supervisors, and let the supervisors
spend adequate time training and retraining the worker on the job and
at special training sessions.
The Six Principles of
Employee Development
Principle one: Managers must select good potential Supervisors. GEC
has five proven steps for picking the best supervisors.
Principle two: Training Your Supervisors -- Training at the supervisor
level can often be more important than training at the level of employees.
GEC has eight proven steps for effectively training supervisors to
achieve excellent results.
Principle three: Define Employee Training Guidelines -- Set criteria
for management’s expectations of performance from employees.
GEC has six criteria that work.
Principle four: Develop Good Employee Attitudes – Bear in mind
that your employees reflect your restaurant. They can make or break
you. Employee attitudes will inevitable produce a response of one kind
or another in customers. GEC has an attitude builder program.
Principle five: Have Good Communications with Employees -- Good communication
develops loyalty within your restaurant organization. GEC promotes
communication development at all levels.
Principle six: Motivate the Employees for Greater Job Performance
-- Motivation of employees is a basic management function.
These six steps are what GEC considers as critical. Thoughtful planning
and constant attention by managers to the needs for training and supervision
will pay off with increased performance by restaurant employees and
better service for your customers.
Monitor Management Functions
These are the important duties
that managers must do well: Policy implementation, Decision making,
Controls, Communication, Organizing, Planning and Leadership. GEC
believes in monitoring the results effected in each area by the management
team.
Developing Superior Management
Today, one of the major problems
of entrepreneur-owners and chain executives is to find superior managers.
Wages in themselves, although they have risen, have not proven equal
to the task of motivating a restaurant's management staff to perform
exceptionally. Owners, out of extreme self-interest, have tried alternative
methods for getting the best from their management teams.
Everyone needs a Manager’s
Incentive Plan That Really Works
GEC proposes that every rational restaurant executive or owner
needs a dynamite incentive plan to motivate their managers not
to jump ship but to remain with them and work together to achieve greater
success within the organization. An Incentive Program (IP) must
do this as well for being either a positive profit maker or a loss
minimizer or both. The I.P. must be readily payable soon after the
successful results are achieved and Manager must be directly responsible
for the activities rewarded.
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